Complaints Policy Vasiliadi BBQ
At Vasiliadi BBQ, we aim to deliver excellent catering and event experiences.
If something does not meet your expectations, please let us know — we take all complaints seriously and use your feedback to improve our service.
1. How to make a complaint
You can submit a complaint by:
📧 Email: nick@vbbq.nl
📞 Phone: +31625171167
📍 Address: Amsterdam, August Allebeplein 213, post code 1062AB
Please include:
- Your name and contact details
- Date and description of the event or service
- Details of the issue
- Any supporting documents or photos (if relevant)
2. How we handle complaints
- We will confirm receipt of your complaint within 5 working days.
- We will investigate the issue and may contact you for more details.
- You will receive a written response or proposed solution within 14 working days (or we’ll inform you if more time is needed).
- If you agree with the proposed solution, we’ll take corrective action promptly.
3. If you are not satisfied
If you are not satisfied with our handling of your complaint, you may:
- Request a review by a manager or owner; or
- For consumer disputes, contact the Geschillencommissie Horeca or another recognized Dutch consumer dispute body.
We are committed to resolving complaints fairly, respectfully, and in line with Dutch hospitality industry standards.
4. Continuous improvement
All complaints are recorded and reviewed regularly to help us identify areas for improvement in service quality, hygiene, and customer care.
5. Contact
Vasiliadi BBQ
📍 Amsterdam, August Allebeplein 213, post code 1062AB
Kvk and phone number: +31625171167
NVWA: 18672136
